Grievance Redressal Process
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We treat investor queries and complaints as valuable feedback, addressing them through a structured grievance redressal framework supported by a thorough review mechanism to prevent future issues and promote smooth functioning. Our core principles ensure investors are always treated fairly, with complaints handled courteously and promptly.
Client concerns typically stem from misunderstandings or service deficiencies. These issues can arise from inadequate explanations, unclear communication, or failure to meet expected service standards. Problems may be caused by insufficient facilities or the RA's inappropriate attitude toward clients, potentially leading to escalated complaints.
Clients can seek clarification to their queries and are entitled to make a complaint in writing. An Email may be sent to: support@finvezto.com. Alternatively, the Investor may reach the Research Analyst on Phone/WhatsApp at +91-8148413194. The client can expect a reply within 24-48 hours of approaching the Research Analyst.
In case the client is not satisfied with our response they can lodge a grievance with SEBI at https://scores.sebi.gov.in/scores-home or may also write to the office of SEBI at Southern Regional Office, Overseas Towers, 7th floor, 756 –L Anna Salai, Chennai – 600 002.
For any queries, feedback or assistance, please contact SEBI office on Toll Free Helpline at 1800 22 7575/ 1800 266 7575. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below links for Android and iOS:
https://play.google.com/store/apps/details?id=com.sebi&hl=en_IN
https://apps.apple.com/in/app/sebiscores/id6478849917
After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal: https://smartodr.in/login
For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html
Name: ANAND GANAPATHY K SEBI Registration Number: INH000016630 BSE Enlistment Number: 6213 Contact Number: +91-8148413194 Email: support@finvezto.com Brand: Finvezto Stock Research Address: Finvezto Stock Research, Cabin No 13, COQUB Coworking Space,, S.No 16 2a, Service Road, Near Ring Road, Vanagaram, Ist Floor, CHENNAI, TAMIL NADU, 600095
Disclaimer: SEBI registration does not ensure performance or guarantee returns to investors. Securities market investments carry market risks. Kindly review all relevant documents before investing.
